Frequently Asked Questions

Once you have obtained your quote you can submit our online reservations form, reply to your quote with requested details or chat with our agent online or by calling our toll free line at +1 877-577-8953.

You will need to confirm your vehicles details, including year, make, model, color and VIN#. Contact details for origin and destination locations as well as your billing information. For auction shipments we will require a valid gate pass and buyer/stock number details.

The car’s vehicle identification number (VIN) is the identifying code for a SPECIFIC automobile. The VIN serves as the car’s fingerprint, as no two vehicles in operation have the same VIN. A VIN is composed of 17 characters (digits and capital letters) that act as a unique identifier for the vehicle. A VIN displays the car’s unique features, specifications and manufacturer. The VIN can be used to track recalls, registrations, warranty claims, thefts and insurance coverage.

Double-check to make sure that you have the right VIN and have copied it down correctly. Once you have verified that the VIN is definitely less than 17 characters, the VIN is most likely from a pre-1981 vehicle.

Prior to 1981, VINs varied in length from 11 to 17 characters. CARFAX can only report on vehicles that use a 17 character VIN. Therefore, information on vehicles manufactured before 1981 is limited.

While we pride ourselves in being able to offer one of the shortest, on demand lead times in the industry, if possible, it is best that you start planning your car shipments a few weeks in advance and confirm your booking at least a week ahead of your shipment. This is especially important if shipping to remote locations like Yukon or Newfoundland where schedules are often impacted by weather.

We do our best to accommodate last minute requests. Our regular shipping routes depart several times a week so your vehicle is guaranteed to depart within 48 to 72 hours.

You are not sure which date your vehicle will be ready for shipping and that’s ok. Our customer service agents will work around you schedule and secure a spot as soon as your vehicle is ready to be shipped.

We will issue a standard shipping agreement at the time of reservation. Vehicle inspection report will be issued at the time vehicle departure along with your tracking details and customer service number. We will also provide you with a copy of your invoice.

You can cancel your booking at any time. Please note that cancellations happening less than 48 hours of scheduled departure will incur a $300 cancellation fee.

We will need to see a copy of the vehicle registration in order to confirm the registered vehicle owner prior to transport.

For vehicle transport from all major auctions a valid vehicle release form or gate pass will be required.

The vehicle does not need to be plated for transport purposes. If you have chosen door to door transport or shipping from an auction, valid plates are not required. You will require valid plates to drive your vehicle to and from our terminals (if you chose terminal to terminal shipping).

Your vehicle is insured for body damage or complete loss while it is in transit (being shipped). However, you will require valid insurance to drive the vehicle to or from our terminal.

Yes, we will need one key in order to safely load and offload your vehicle from a car hauler. The only exception would be if you are shipping an inoperable vehicle that may have no key.

We allow up to 400 pounds of personal effects inside the vehicle at no extra charge. Our coverage extends to the vehicle itself and not the items left inside, therefore, we recommend that you do not ship high value items inside the car.

Yes, you can pack up to 400 pounds of tools or parts inside the vehicle. The weight limit may be higher when transporting project vehicles that come with parts. Flammable substances like propane tanks, NOS are prohibited and will have to be removed.

It is not suggested to ship food inside your vehicle. Especially perishable items.

Unfortunately not. Due to safety and insurance reasons we cannot carry any passengers.

Terminal-to-Terminal  car shipping is the most affordable car shipping method. It means the customer is responsible for dropping off a vehicle at a terminal closest to the pickup location and then also responsible for picking it up at a terminal closet to the delivery location.

Door-to-door car shipping is the most convenient method of auto transport. You select a specific address for your vehicle to be picked up and dropped off. The truck driver will pick up and drop off your vehicle as close to this desired address as safely and legally possible.

For inspection and vehicle safety reasons we strongly suggest that either the shipper or authorized representative is present at the time of drop off. This way we can inspect your vehicle condition and have the authorized person sign off on it.

Yes, they can. You would need to confirm the persons Full Name in writing at the time of booking or provide this information prior vehicle pick up. This authorized 3rd party will need to provide a valid ID and sign off on receiving and inspecting your vehicle.

We can accommodate pickup within 24-48 hours in all major cities. Remote locations may require additional time – please contact our office if you are shipping from a rural or very remote area. Pick up times are not guaranteed in the event of severe weather or road disruptions out of our control.

Most terminals across Canada are open from 8am to 6pm on weekdays and by appointment on weekends.

We depart several times a week from most major cities. Your vehicle will usually depart within 24 to 72 hours of drop off.

Vehicle shipping times vary depending on destination, vehicle type, type of service selected as well adverse seasonal weather conditions. Please consult our transit time page for more information on expected shipping times across Canada.

Guarantee pickup dates…Yes, we can! All you need to do is decide whether you need the car picked up by a specific date or on a specific date, which will determine the extra cost involved to guarantee your time frame. Please call for a customized quote if you need guaranteed pick up date(s). However, because anything can happen on the road, the auto-hauling industry does not guarantee delivery dates.

Are vehicle shipping delays common?

We do our best to meet delivery expectations, but delayed deliveries are a common reality in the car shipping industry. The road is filled with uncontrollable factors that can impact your car delivery:

• Traffic jams
• Extreme Weather
• Detours
• Mechanical Problems
• Accidents

This is the reason we will give you a 3-day delivery window. This built-in cushion will accommodate most unexpected road delays.

Our agent or driver will inspect the vehicle with shipper or shippers authorized receiver at the time of delivery. If the vehicle condition does not match its condition at the time of departure, damage will be noted on the shipping bill and signed by all parties. Our claims adjuster will reach out to you within 24 hours (weekdays) and process your claim as well offer solutions to fix the damage.

Damage caused to the body of the vehicle during loading or offloading of the vehicle as well as complete loss. Please refer to our terms of service.

Mechanical and electronic parts that have nothing to do with loading and securing your vehicle (e.g. air  bag sensors, navigation panel, worn brake pads). Personal items left inside the vehicle are also not covered under our car hauler insurance.

No. There is zero deductible on your vehicle coverage while in transit.

If a damage claim arises during transport your shipping bill is still payable in full. Vehicle coverage will be taking care of resolving your repair Bill.