This Privacy Policy explains how Automoves collects, uses, and protects your personal information while providing car shipping and auto transport services in Canada.
Automoves Ltd. – Privacy Policy (Canada + Quebec Law 25 Compliant)
Last updated: 28 November 2025
Automoves Ltd. (“Automoves”, “we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with:
- PIPEDA (Personal Information Protection and Electronic Documents Act – Canada)
- Quebec’s Law 25
- Provincial privacy laws in Alberta and British Columbia, where applicable
By using our website, submitting a request, or engaging our transportation and logistics services, you consent to this Privacy Policy.
1. Definitions
Personal Information
Information about an identifiable individual, including name, contact details, addresses, identification information, communications, vehicle details linked to a customer, and financial information.
Sensitive Personal Information (Law 25)
Includes:
- Financial information
- Government identifiers (e.g., driver’s license, passport)
- Geolocation tied to an individual
- Any information with a high expectation of privacy
We apply enhanced safeguards to sensitive information.
2. Personal Information We Collect
A. Information You Provide
- Name, email, phone number
- Pickup and delivery addresses
- Vehicle ownership documentation
- Payment and billing details
- Communications with our team
B. Automatically Collected Information
- IP address
- Device/browser data
- Pages viewed, session information
- Cookies and analytics
C. Logistics & Operational Information
- Vehicle details (VIN, make, model)
- Pickup and delivery locations
- Customs, insurance, and regulatory documents
- Driver and carrier communication logs
3. Purposes for Collection
We collect personal information to:
- Provide vehicle logistics and transportation services
- Verify identity and ownership
- Process payments and maintain records
- Send updates, confirmations, schedules, and support
- Ensure operational and transport safety
- Meet legal and regulatory requirements
- Improve website functionality and security
- Perform analytics
- Send marketing communications (with consent)
We will not use your information for new purposes without additional consent where required.
4. Consent Requirements
We obtain:
- Express consent for sensitive data, marketing, and cross-border transfers
- Implied consent when you request services or voluntarily provide information
You may withdraw consent at any time, subject to legal obligations.
For Quebec residents: Consent must be clear, free, informed, and in plain language.
5. Disclosure of Personal Information
We do not sell personal information.
We may disclose it to:
A. Service Providers
- Carrier partners
- Insurance providers
- Payment processors
- Cloud and IT providers
- Customer communication platforms
B. Legal Authorities
To comply with:
- Transport regulations
- CRA requirements
- Court orders
C. Business Transactions
If Automoves undergoes a merger, acquisition, or restructuring.
6. Cross-Border Data Transfers
Some service providers may store or process personal information outside Quebec or Canada (including the U.S.).
Before doing so, Automoves:
- Conducts a Privacy Impact Assessment (Law 25 requirement)
- Ensures contractual protections
- Confirms comparable privacy safeguards
By using our website or services, you consent to these transfers.
7. Protection of Personal Information
We implement safeguards, including:
- Encrypted communications (HTTPS)
- Role-based access control
- Secure cloud storage
- Employee confidentiality training
- Firewalls and intrusion monitoring
- Regular audits
8. Data Retention & Destruction
We retain personal information only as long as necessary for:
- Service delivery
- Legal compliance
- Dispute resolution
When no longer needed, information is securely deleted, anonymized, or archived.
Retention periods required under Law 25 are available upon request.
9. Your Rights
You have the right to:
Access and Correction
Request your information or request changes to inaccurate data.
Withdraw Consent
At any time, within legal limits.
Data Portability (Law 25)
Receive your personal information in a structured, commonly used format.
Information About Automated Decision-Making
If automated systems (e.g., pricing tools) are used, you may request:
- Confirmation of use
- Explanation of factors
- Human review
Restrict or Object to Processing
Including marketing opt-out options.
All requests must be sent to our Privacy Officer.
10. Cookies and Tracking Technologies
We use cookies for:
- Website functionality
- Security
- Analytics
- User preferences
Browser settings allow you to refuse cookies, though essential features may be affected.
Quebec residents: Express consent is required for non-essential cookies.
11. Privacy Breach Notification
In accordance with Law 25, Automoves will notify:
- The Commission d’accès à l’information (CAI) of Quebec
- All affected individuals
If a breach poses a risk of serious injury.
A registry of all privacy incidents is maintained.
12. Third-Party Websites
Links to external websites may be present.
Automoves is not responsible for third-party privacy practices.
13. Children’s Information
Our services are not intended for individuals under 16.
If we become aware of data collected from a minor, we will delete it.
14. Privacy Officer
Privacy Officer – Automoves Ltd.
Email: support@automoves.ca
Phone: (877) 577-8953
Address: 885 Rangeview Rd, Mississauga, ON L5E 1H1, Canada
For Quebec residents:
Commission d’accès à l’information (CAI): www.cai.gouv.qc.ca
15. Updates to This Policy
We may update this policy from time to time.
The “Last Updated” date reflects the most recent revision.